OB00123 – Customer Service Representative

Job Description

1. Act as the primary point of contact for customers, addressing inquiries, concerns, and requests via phone, email, or in-person interactions.
2. Provide timely and accurate information to customers regarding our products, services, pricing, and policies.
3. Assist customers with order placement, tracking, and resolution of any issues or discrepancies.
4. Maintain a thorough understanding of our offerings, including features, benefits, and technical specifications.
5. Handle customer complaints and escalations with professionalism and empathy, striving for swift resolution and customer satisfaction.
6. Collaborate with internal teams, including sales, technical support, and operations, to coordinate and expedite customer requests.
7. Document customer interactions, transactions, and resolutions accurately in our various CSM systems.
8. Continuously seek opportunities to improve the customer experience and streamline processes.

Minimum Required Qualifications

• Bachelor’s degree in relevant field or equivalent work experience.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Proficiency in computer skills, including knowledge of spreadsheet software (e.g., Microsoft Excel, Google Sheets).
• Strong attention to detail and accuracy interpreting regulatory guidelines, meticulously documenting compliance efforts, and ensuring all necessary documentation is maintained.
• Excellent organizational and time management skills to handle multiple tasks effectively.
• Good communication skills, both verbal and written, for interacting with team members and customers.